Our Commitment to Safety

Keeping You Safe, Making You Smile

Hygiene and safety have always been a priority at our office and we will be taking additional measures to ensure the safety of our patients and team during this time.

August 24, 2020


Hygiene and safety have always been a priority at our office and we will be taking additional measures to ensure the safety of our patients and team during this time.

Health & Safety

  • We will be protecting our team and our patients with the latest recommended personal protective equipment (PPE). 

  • We have all of the latest sterilization protocols in place to ensure that our facilities and clinics are ready for your arrival. 

  • Our reception areas are being rearranged to allow for the recommended six-foot social distancing during your visit. 

  • We have temporarily closed our high-touch areas and removed all game stations and magazines from our waiting areas.

Patient Screening

  • All patients will be screened for a fever upon arriving. In accordance with CDC guidelines anyone presenting with a fever of 100 F will be rescheduled. 

  • Before coming in for your appointment, all patients and/or parents must fill out the following health screening form: Pre-appointment Form


  • To provide you with the best service, we have added a Concierge Program to guide you through your visits with us. Due to restrictions on the number of guests that we can have in our facilities at one time, our Concierge Team will facilitate your check-ins, procedures, and check-outs.  We will anticipate your arrival, check you in for your appointment, and even deliver aligners from the comfort and safety of your car! When it is time for your appointment, we will let you know and guide you to your appropriate treatment area.  

  • Upon arrival we ask that you call and wait in your car. We will notify you when we are ready to have you come up to the office. We will take your temperature and ask a few prescreening questions before bringing you directly to the treatment area. For your safety and the safety of others we ask that you please wear a facial covering as you travel between your car and the treatment area.

  • Appointment scheduling has been adjusted to allow time for enhanced cleaning and sterilization measures.

  • We will continue to offer virtual appointments for check-up exams, consultations, recall appointments and retainer checks.


  • Patients experiencing flu-like symptoms, feeling unwell or suspect they have been exposed to COVID-19 are asked to proactively reschedule their appointment and not enter the office.

  • Please call ahead if you are experiencing an emergency or if you have a broken appliance. There may be long wait times for patients who have not notified us of their emergency prior to arrival.

  • All patients and visitors who enter the office must wear a face mask.

  • We strongly prefer for anyone accompanying a patient to wait in the car during the exam unless absolutely necessary. Caregivers and guardians assisting patients with special needs are welcome to accompany the patient to the treatment area, but must wear a facial covering. 

  • Please brush your teeth prior to your appointment, as brushing stations have been temporarily closed.

  • Please wash your hands in our clinical area prior to being seated for your appointment and prior to leaving our clinic after your appointment.

This is a dynamic situation and we’re constantly adjusting our approach to ensure both our patient’s and our team’s safety. Things will necessarily change and we promise to keep you updated.

Note to our patients and parents: The CDC has adjusted its guidance regarding masks and no longer recommends those with valves. Accordingly, please be sure to arrive at appointments with a mask that *does not* feature a valve. We appreciate your partnership as we work to keep families, our team and our community safe! To learn more about the CDC's updated recommendations, please visit https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html

Get in Touch!

(512) 445-3355

3901 South Lamar Blvd, Ste 420 Austin, Texas 78704

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